x. What are the documents and details required for Change
of Address request?
As the name suggests, this activity deals with any changes that
need to be made to the client’s address as registered in our records.
Following documents are required for processing the address change request:
Generic Request Form duly signed by the customer
Any one Address Change supporting document, self-attested by the policyholder.
These documents should be sent to any of the PNB MetLife branches
xi. What is surrender of policy?
The voluntary cancellation of a policy by the policy
owner is called as surrender of the policy.
xii. What are the mandatory requirements for the Surrender
of a policy?
A Surrender Request Form duly filled and signed by the
Policy owner along with the original policy document should be sent to any of the
PNB MetLife branches.
xiii. Can I take a loan on my Insurance Policy?
A traditional policy becomes eligible for policy loan after
completion of three premium-paying years and when it has cash value. Granting of
policy loan is subject to the policy contract provisions depending on the nature
of the product as mentioned in the T&C.
xiv. How can I take a loan against my policy?
Incase your policy is eligible for the loan; please submit a
loan request form along with the assignment request form to the nearest PNB MetLife
xv. What is a maturity claim?
The payment to the policyholder at the end of the stipulated
term of the policy is called maturity claim.
xvi. When does a policy lapse?
A policy lapses when the policy holder fails to pay the premiums
even within the grace period. In this case, all benefits under the policy are lost.
xvii. How can I reinstate my policy?
In case you wish to confirm the requirements to reinstate your
policy, please call us our Toll Free no. 1-800-425-6969 or email us at firstname.lastname@example.org. You may also visit any of the
PNB MetLife Branch locations for the same.